Our Policies

Privacy Policy
We totally respect your privacy. Any information we collect is kept totally confidential and will not be shared with anyone.

Dresden Star Ornaments are made with Antique and Vintage Materials
Dresden Star Ornaments are handcrafted from vintage and antique materials and are created that way on purpose to look intentionally imperfect, like original old ornaments. You will see imperfections in these materials, which we believe adds charm and character. The patina and condition of materials varies with each and every ornament. With this in mind, we provide great thumbnail and full-size photos of each item to aid you in your buying decision, so PLEASE look carefully at all the pictures before you buy!

How to Order – Use our On-line Catalog
Our catalog is our website; we make one-of-a-kind, handmade ornaments and also offer a variety of Holiday Decor that is always changing as we list new items. That means that ordering on-line is the best way to buy our products. You can imagine the confusion (and frustration) that could result if we mailed you a catalog of ornaments and products that were no longer available by the time the catalog reached you!

Simply click on the different categories on the dark green Navigation bar on our web site (menu bar for mobile devices), and you will reach our on-line catalog. You will be able to browse through categories, and view thumbnails, descriptions, and big pictures of all available items for sale. If you are uncomfortable ordering on-line for any reason, call us at (707) 215-9510 and we will be happy to take your order over the phone. Have the item # and description of the item handy!

Secure On-line Shopping
When you place your order with us online, you can be assured that we the best encryption technology available today through secure servers powered by BigCommerce.com. Your personal information cannot be read as it travels over the Internet. Ordering is easy. You can order as a guest without using a password or set up an account for faster ordering in the future. The choice is yours!

Payment
All payments in U.S. dollars can be made via Visa, Mastercard, Discover, American Express, and PayPal. Checks or money orders mailed to us cannot be accepted because of the nature of our business; by the time the check would reach us, the ornament(s) may already be sold.

Your Order Will Be Confirmed
Please note that you'll receive an e-mail confirmation immediately after you place your order. If you requested any special shipping options in the "Comments" field of your order, we will contact you with additional shipping costs before sending your ornament to you.

Shipping for Customers in the Continental U.S.
We will ship within 48 hours (not including weekends and holidays), upon receipt of your order. Your package will ship via Federal Express Ground or U.S. Mail and will be automatically insured. If you need expedited shipping please contact us immediately at info@dresdenstar.com, or call us at (707)215-9510. We will notify you via E-mail with additional shipping rates before sending your ornament to you.

Shipping for Customers in Hawaii, Alaska, Canada and Overseas
After we receive your order we will notify you via E-mail if there are additional shipping charges before sending your ornament to you.

Returns
If you are not satisfied with your purchase we will gladly accept returns. You'll need to contact us within 10 days of receipt of delivery in order to return an item.  Call 707-215-9510 or e-mail info@dresdenstar.com to receive an authorization number. The item must be returned in its original box in re-saleable condition.  YOU MUST FIRST CONTACT US TO OBTAIN AN AUTHORIZATION NUMBER BEFORE RETURNING AN ITEM. Return shipment costs are non-refundable.

California Sales Tax
Any order shipped within California is subject to California sales tax, unless you are a reseller and can provide us with your resale number. You must provide this number to us prior to placing your order.